Frequently Asked Questions

What are the delivery times?

We prepare your order within 24 hours.

 

European Union	2 to 3 days	€3.99
European Union Express	24-48 hours	€4.99
Europe	2 to 3 days	€4.99
International	3 to 5 days	€4.99

 

What does the bracelet come with?

All the tools needed for its quick and easy change :)

See the videos in the description below the chosen bracelet

Do you ship worldwide?

Yes, absolutely. We ship worldwide.

What should we do if the package is lost?

We guarantee reshipment or full refund of the order.

Do you provide tracking information?

Yes, as soon as your order is shipped, you will receive an email with the tracking number.

I received a damaged item. What can I do?

We're sorry to hear that. Simply send us a picture of the damaged item in question to the email address: hello@ collabswatch.com and we will send you a similar replacement item as soon as possible.

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time. If you still feel you need assistance tracking your package or would like to inquire about it, please contact us by email at hello@collabswatch.com

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course process the payment, provided the request is made within 14 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy .